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What is the return policy?
Due to the nature of our products, we do not accept returns or exchanges. However, your satisfaction is important to us. If you experience any issues with your order, please contact us and our team will be happy to assist you.
What is sand wax and how does it work?
Sand wax is a unique, loose wax designed to be poured into a heat-safe jar or container instead of being pre-set like a traditional candle. Simply fill your jar with sand wax, insert the wick, and light it.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you have to use a new wick every time?
Yes! For the best burn and fragrance, it’s recommended to use anew wickeach time you refill your sand wax candle. This ensures an even burn, strong scent, and a clean, long-lasting candle experience.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Couldn't Find Your Answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.